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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
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The acceptance of prescriptions and delivery of medicines must comply with | federal and state or territory legislationindustry codes of practice, standards and guidelinescommunity pharmacy policies, protocols and procedures relating to accepting prescriptions and delivering dispensed medicine. |
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Prescription legality, validityand completeness must include: | doctor's full name, current address and datename of medicine, quantity prescribed and dosage requirements is clearly indicatedprescription is currentadequate written instructions on the dosage regimenprescription is clear and there is no indication of tampering or forgeryany self-treatment meets legal and regulatory requirementstiming of requests to fill repeat scripts. |
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Customers may include: | customers or their agentscustomers with routine or special requestscustomers with special needs, e.g. elderly, non-English-speaking background, infants, unwell, drug affected, grieving or upsetregular and new customerspeople from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities. |
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Details must include: | full name and current addressdate of birth where patient is elderly (over 70 years) or young (under 12 years)entitlement number, if any, under the Pharmaceutical Benefits SchemeMedicare detailsprivate health cover and receipt requirementsallergies or adverse reactions to medications suffered in the pastcurrent use of other medications (including complementary medicines). |
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Prescriptions may include: | National Health prescriptionsrepatriation scripts or Veteran Affairs scriptsprivate scriptsdoctors bag ordersdental scriptsveterinary scripts. |
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Prescription discrepancies may include: | incomplete or incorrect prescriber or customer detailsout-of-date prescriptionsprescriptions marked 'cancelled' or otherwise, such as to indicate they have been dispensed and completedinvalid prescriptions, e.g. forged or altered information, or written by prescriber for self-treatmentrequest for excessive quantities. |
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Factors that affect prescription preparation time may include: | out of stockspecial preparation requirements, e.g. compounded products. |
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Checking medicine must include: | that the required items have been dispensedcorrect quantity is suppliedcorrect labels are attached. |
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Verifying customer identity must include: | questioning to confirm that the correct customer receives the correct medicinerequesting dated signature of customer or their agent as confirmation of receipt. |
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Information provided on medicines may include: | pharmacy labelscautionary or advisory labelsadditional information or advice prepared by a pharmacistinformation provided by the supplierself-care and health informationConsumer Medicine Information (CMI). |
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Confirming customer understanding may include: | explaining information contained on cautionary and advisory labels in plain English suited to the customer communication requirementsquestioning to confirm that the correct customer understands the information providedinviting further questions from the customerreferring the customer to a pharmacist where more detailed support or advice is required. |
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Appropriate packaging includes packaging that protects customer privacy and may include: | opaque packagingpaper bagsother packaging as determined by the pharmacy as appropriate to meeting customer needs. |